WANDERLUST TOURS
Wanderlust Tours
The Flybook Case Study
Wanderlust Tours offers half-day guided tours and trips in Bend, Sunriver and Sisters, Oregon. Since 1993, they have specialized in outdoor tours and activities with award-winning naturalist guides who share the natural and cultural history of the region while touring via canoes, kayaks, in caves and volcanos and snowshoeing, hiking and nature-based sightseeing.
Top Improvements After The Flybook
60hrs
Saved each month with The Flybook automations and increased online bookings.
40%
Of all reservations booked online.
Service
Our partnership and ongoing system development has resolved many operational challenges.
Challenges before The Flybook
MULTIPLE SYSTEMS TO MANAGE
Using a combination of Google calendar, paper calendars and various other tracking mechanisms, the reservation process was multi-step, time consuming and inefficient.
NO ONLINE BOOKING
Previous reservation system didn’t offer online reservation capability, requiring all guests to call.
NO AUTOMATION
Wanderlust staff spent hours each day on the phone taking reservations, collecting guest information, and manually sending reminders and confirmation details.
"As Flybook continues to make positive changes, we are able to operate more effectively. When that happens, we are able to get people out adventuring and exploring the beautiful place we call home.”
- Dave Nissen, Co-Founder, Wanderlust Tours
“While The Flybook wasn’t created specifically for Wanderlust Tours, they have worked with us striving to meet our needs. They are constantly making improvements and updates to provide a better user and guest experience... The speed and efficiency of the reservation process is quite nice.”
- Dave Nissen, Co-Founder, Wanderlust Tours
Solutions after The Flybook
ONE RESERVATION SYSTEM
Manages staff calendars, resources and provides a simple online reservation solution for clients.
ONLINE RESERVATIONS
Wanderlust went from taking zero reservations online to now nearly 40% of all reservations booked online, with that number growing.
TIME SAVINGS
Instead of spending 5-10 minutes booking each reservation and manually sending confirmation emails and reminders, The Flybook automates the process and allows staff to focus more on making their guest’s experiences more amazing.
PARTNERSHIP
Wanderlust has found a partner in their business. A mutual and ongoing relationship enables them to work together on their everyday pain points and challenges. The Flybook has made more than a dozen software updates to the booking and management system that have specifically benefited Wanderlust operations.
